Privacy Policy

We at Las Carolinas El Galan and our affiliates are committed to protecting your privacy. This Privacy Policy applies to the information and data collected by Las Carolinas El Galan when you interact with our website and any other sites or services that link to this Privacy Policy. This includes when you:

• - interact with us on our websites or through other channels (for example, by communicating with us or attending one of our events).

• - when you use any other sites or services that link to this Privacy Policy.

This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. It also describes your choices and rights with respect to your Personal Data, including your rights of access and correction of your Personal Data. For the purposes of this Privacy Policy "Personal Data" means any information relating to an identified or identifiable individual. If you do not agree with this Privacy Policy, you should not use our websites, product and services, or any other sites or services that link to this Privacy Policy. 

Las Carolinas El Galan may collect and manage Personal Data when using our website. Our customers, as data controllers, are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their customers’ Personal Data using the Owners Area. Please see Section 1.b "Information We Process on Behalf of our Customers When They Use the Owners Area" and Section 1.c "Information We Collect and Process When You Use the Owners Area" as well as our Customer Data Processing Agreement for more information. 

We update this Privacy Policy from time to time and we encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email notification, or if you enter our Owners Area, through the website. Terms not otherwise defined in this Privacy Policy will have the meaning as set forth in the Terms & Conditions. 

If you have any questions about this Privacy Policy or our treatment of your Personal Data, or to exercise your rights to delete or modify your Personal Data, please contact us via email at team@lascarolinas-elgalan.com

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Contents:

1. What Information We Collect About You

2. How We Use Your Information

3. How We Share Information We Collect

4. How We Store and Secure Your Information

5. Cookies and Similar Technologies

6. How to Access & Control Your Personal Data

7. Other Important Privacy Information

  

1. What Information We Collect About You

a. Information You Provide to HubSpot

When you interact with us via our websites or any sites or services that link to this Privacy Policy or use the 'Owners Area', we may collect Personal Data and other information from you, as further described below.

When You Visit Our Websites

We collect Personal Data from you when you submit web forms or interact with our websites, for example by entering the 'Owners Area' or requesting customer support. We may ask for your email address, first and last name. You are free to explore some of our websites content without providing any Personal Data about yourself. 

Account and User Information

We collect Personal Data when you sign-up for the 'Owners Area', create or modify user information, set preferences, or provide any other related information to access the 'Owners Area'

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b. Information We Collect and Process When You Use the Owners Area

Usage Data 

We collect usage data when you or your users in your 'Owners Area' account interact with the Owners Area. Usage data includes metrics and information regarding your use and interaction with the 'Owners Area' such as what product features you use the most, when an object (like a ticket) is opened and closed, and how often certain features (like workflows) are triggered in your account. 

We engage third party providers to collect usage data. For more information about how we protect your information with these service providers, please see Section 3 "How We Share Information We Collect".

Third Party Integrations 

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2. How We Use Your Information

a. To Communicate with You About the Newsletter, Repair and Recommend and Improvement Forms

We use the account information you provide to Las Carolinas El Galan when signing up for the 'Owners Area' to send you transactional emails about administrative matters. We may also send you updates regarding our Customer Terms of Service, and may also communicate with you about security incidents via email or in-app notification. 

We use your information to provide customer support, such as resolving technical issues you encounter and analysing product outages or bugs. 

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b. To Provide the Owners Area

We use your account information to provide the product and services to you. For example, we use the email address you provide when signing up for the Owners Area to create your user account. We also use this information to authenticate you when you log in and to provide customer support.

c. Other purposes if we obtain your consent

We share your data with third parties when you give us consent to do so.

3. How We Share Information We Collect

a. Third Party Service Providers 

We use third party service providers to support our websites, products, and services. For example, we use service providers for data hosting, application development, and marketing. We may need to share your information with service providers to provide information about products or services to you. Examples may include removing repetitive information from prospect lists, analysing data or performing statistical analysis on your use of the Owners Area or interactions on our website supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third party service providers to acknowledge and adhere to our privacy and data protection policies and standards.

b. Compelled Disclosure 

We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the Owners Area, Customer Data is considered Confidential Information and you should review the Confidentiality terms in the Customer Terms of Service for more information.  

4. How We Store and Secure Your Information 

a. Data Storage and Security 

We use a variety of security technologies and procedures to help protect your Personal Data from unauthorised access, use or disclosure. We secure the Personal Data you provide on computer and online using the Wix website tool.

b. Retention of Personal Data

How long we keep information we collect about you depends on the type of information and how we collect and store it.  After a reasonable period of time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. 

We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymise it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the section "How to Access & Control Your Personal Data" below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Owners Area account.  We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. 

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5. Cookies and Similar Technologies

a. Cookies 

When you visit our websites, sign up for the Owners Area, we collect information automatically using tracking technologies, like cookies and tracking pixels. For more information, please refer to our Cookie Policies below.

Las Carolinas El Galan use cookies or similar technologies (such as web beacons and JavaScript) to analyse trends, administer the website, monitor how visitors navigate around the websites, and to gather demographic information about our user base as a whole.

6. How to Access & Control Your Personal Data

a. Reviewing, Correcting and Removing Your Personal Data 

You have the following data protection rights:

• - You can request access, correction, updates or deletion of your Personal Data.

• - You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.

• - If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.

• - You have the right to complain to a data protection authority about our collection and use of your Personal Data. 

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b. Anti-Spam Policy 

Our Acceptable Use Policy applies to us and to our customers and, among other things, prohibits use of the Owners Area to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Owners Area of an "opt-out" mechanism and other required information. We require all of our customers to agree to adhere to the Acceptable Use Policy at all times, and any violations of the Acceptable Use Policy by a customer can result in immediate suspension or termination of the Subscription Service.

c. To Unsubscribe From Our Communications 

You may unsubscribe from our marketing communications through one of the following methods:​

• - updating your communication preferences;

• - emailing team@lascarolinas-elgalan.com

7. Other Important Privacy Information 

a. We Never Sell Personal Data 

We will never sell your Personal Data to any third party.

b. Information About Children 

The websites, product and services are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect Personal Data about children under 16. If you believe that we have collected Personal Data about a child under 16, please contact us here, so that we may delete the information.